Frequently Asked Questions

Do you accept trade-ins?

Yes! We accept many mobility scooters and power chairs as trade-ins toward the purchase of new equipment. In many cases, we can provide an estimated trade-in value before you visit our showroom, with a final value determined after an inspection.

We may also purchase equipment outright, depending on its condition, age, and current market demand.

How is my trade-in value determined?

Several factors affect the value of your mobility scooter or power chair:

Age

  • Newer equipment typically has a higher resale value.
  • In most cases, we do not accept equipment that is more than five years old.

Usage

  • Lower usage generally means less wear and a higher value.
  • Heavy use can reduce resale value due to normal wear and battery life.

Make & Model
Some manufacturers retain their value better because of:

  • Proven reliability
  • Availability of replacement parts
  • Strong customer demand
  • Original purchase price

Overall Condition
We evaluate both appearance and functionality.

  • Excellent: Fully operational with minimal cosmetic wear.
  • Good: Normal wear with everything functioning properly.
  • Fair: Cosmetic wear or minor repairs needed.
  • Poor: Significant damage, major repairs required, or not operational.

Battery Condition
Battery health plays a major role in value. Equipment with newer or properly functioning batteries is worth more than equipment needing battery replacement.

Features & Accessories
Premium seating, suspension systems, power elevating seats, lighting packages, baskets, canopies, and other accessories may increase trade-in value.

Original Purchase Price & Depreciation
Like automobiles, mobility equipment depreciates over time. While every unit is different, a general guideline is:

  • Year 1: 25–40% depreciation
  • Year 2: Additional 10–15%
  • After 3 years: Value depends primarily on condition, maintenance, and demand.

Current Market Demand
Trade-in values are also influenced by the current resale market for similar equipment in the Yuma area and online marketplaces.

What are your store hours?

Winter Hours (November 1 – May 31)

  • Monday–Friday: 9:00 a.m. – 5:00 p.m.
  • Saturday: By appointment

Summer Hours (June 1 – October 31)

  • Monday–Friday: 8:00 a.m. – Noon
  • Saturday: By appointment

What holidays are you closed?

Our showroom is closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Columbus Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Do you bill Medicare?

Not yet. We are currently working toward becoming a Medicare provider. We will announce updates as they become available.

Do you bill private insurance?

Not at this time. However, we are actively working toward offering insurance billing in the future.

What payment options do you offer?

We understand that mobility equipment is an important investment.

We currently offer:

  • Flexible in-house payment options for qualified customers
  • Assistance with applying for the Arizona Loans for Assistive Technology (AzLAT) Program
  • Major credit cards
  • Cash and approved financing options

Our team will gladly help you explore the payment solution that works best for your needs.

Does Desert Mobility offer rental equipment?

Yes. We offer mobility scooter rentals for visitors, special events, vacations, and temporary mobility needs. Contact us for current availability and pricing.

Do you repair mobility scooters and power chairs?

Yes. Our experienced technicians service most major brands of mobility scooters, power wheelchairs, lift chairs, and other mobility equipment. We also perform preventative maintenance to help extend the life of your equipment.

What brands do you service?

We service many of the industry’s leading manufacturers. If you’re unsure whether we can repair your equipment, simply give us a call with the make and model.

Do you offer delivery?

Yes. We offer delivery, setup, and customer instruction throughout Yuma and many surrounding communities. Please contact us for delivery availability and pricing.

What is Desert Mobility Cares?

Desert Mobility believes everyone deserves the freedom that mobility provides.

Desert Mobility Cares is our community outreach program that refurbishes donated mobility scooters and power chairs for individuals who otherwise could not afford them.

Equipment is donated by generous customers through trade-ins, direct donations, and retired equipment. Recipients are identified through customer referrals, healthcare professionals, and local case workers.

By restoring and redistributing quality mobility equipment, we’re helping improve independence and quality of life throughout our community.

How is Desert Mobility involved in the community?

Serving our community goes beyond selling mobility equipment.

We proudly support a variety of local programs and organizations, including:

  • Desert Mobility Cares, our refurbished equipment donation program
  • Hosting the Free Wheelchair Workshop at the Yuma Main Library
  • Sponsoring local youth athletic programs
  • Providing mobility scooter rentals for community events such as Midnight at the Oasis
  • Supporting local nonprofits and organizations that serve seniors and individuals with disabilities

We’re committed to making Yuma a more accessible community for everyone.

Have another question?

We’re always happy to help.

Call us, stop by our showroom, or contact our team online. We’ll gladly answer your questions and help you find the mobility solution that’s right for you.